Once your order ships, a tracking link goes out by email and SMS. If it has not arrived, here is what to do.
1. Where to find your tracking link
The link is sent to your email address and registered phone number as soon as the order is dispatched. Check your spam folder too — it sometimes lands there.
2. If you did not receive a link
Write to bezzati.clothing@gmail.com with your order number. We reply within 24 hours on working days.
3. If tracking is not updating
Couriers can take 24–48 hours to post a scan update after pickup. If it has been more than two days, tell us and we will chase it with the courier.
4. If you missed a delivery attempt
The courier attempts delivery three times. If you miss one, you can reschedule using the number in the courier SMS, or write to us and we will arrange it.
5. Checking your order status
If you created an account, your order history shows the current status. If you checked out as a guest, your order confirmation email has everything you need.